The pandemic is presenting challenges for our industry. If you are unable to work due to COVID-19, we’re here as your safety net.
This page includes information about resources and services available to members.
Information on what support services are available for workers, eligibility criteria and how to can access them.
Information on what support services and resources are available to your employees, the eligibility criteria and how they can access them.
Details on COVID-19 payment amounts, eligibility and the claims process.
Visit our Help Centre to see commonly asked questions relating to COVID-19 resources and support services. You can also follow the page to stay updated when new information is added.
Our top questions are also displayed at the bottom of this page.
Our Vaccine Booster program is being conducted across Victoria.
Learn more about the program and register your interest for the Incolink Bus to come to your site.
We're running Rapid Antigen Testing Programs throughout Victoria.
Learn more about the program, how it works and talk to the team to request the program to come to your site.
The COVID-19 payment is designed to provide access to some of the funds in your Incolink account in the event your are forced to self isolate or your job site closes as a result of COVID-19.
Eligible Incolink worker members with an available balance will be able to access Incolink COVID-19 payments from your account of $2,000 or the balance of your account (whichever amount is lower).
You will be able to continue accessing these payments every 28 days after the initial claim is made as long as you continue to meet the eligibility criteria. co
Please note: As this is not a genuine redundancy payment, Incolink is required by the ATO to withhold tax. Incolink withholds 32% tax on COVID-19 hardship payments. Note that additional tax may be payable by you when you lodge your tax return, depending on ATO rules.
Incolink is your safety net and we realise these are uncertain times. The COVID-19 payment is designed to provide access for members to some of their funds from their account while they are still employed, but stood down or unable to work due to COVID-19.
If you are not earning an income from your employer (including leave entitlements) because:
- of site closures by your employer due to COVID-19; or
- you are required by a medical professional to self-isolate due to exposure to COVID-19 for any period prescribed by federal or state governments
then you can claim the Incolink COVID-19 Payment.
If you are receiving PSLi payments you cannot claim the Incolink COVID-19 Payment.
Your employer must also complete a declaration via EmployerLink to confirm the conditions above.
Eligible apprentice members can access payments up to $1,000, providing your account balance covers the amount being claimed.
For more information and to find out if you are eligible, contact Incolink Customer Support on (03) 9639 3000