Need help with COVID-19 Payments?

Posted on Feb 15, 2021

What is a COVID-19 Payment?

The COVID-19 payment is designed to provide access to some of the funds in your Incolink account in the event your are forced to self isolate or your job site closes as a result of COVID-19.

Eligible Incolink worker members with an available balance will be able to access Incolink COVID-19 payments from your account of $2,000 or the balance of your account (whichever amount is lower).

Eligible members can continue accessing these payments every 28 days after the initial claim is made as long as you continue to meet the eligibility criteria.

Are you Eligible for a COVID-19 payment?

If you are not earning an income from your employer (including leave entitlements) because:

  • of site closures by your employer due to COVID-19; or
  • you are required by a medical professional to self-isolate due to exposure to COVID-19 for any period prescribed by federal or state governments

then you can claim the Incolink COVID-19 Payment.

If you are receiving PSLi payments you cannot claim the Incolink COVID-19 Payment.

Your employer must also complete a declaration via EmployerLink to confirm the conditions above.

How to Claim a COVID-19 Payment

STEP 1: Contact your employer to make sure they have declared you as eligible.

STEP 2: Login to your account using the Incolink App or WorkerLink portal.

STEP 3: Head to Make A Claim, select "COVID-19 Payment" as the claim type and follow the prompts.

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