Incolink Family Support Service

Family Support for loved ones impacted by ice and addiction.

At Incolink, we've been the safety net for the construction industry for over 30 years. Our dedicated team of counsellors ensure we're there for our members and their families no matter what challenges they may be facing.

Our dedicated Family Support service is designed to support those impacted by ice addiction. Being around someone who is using ice can be stressful and it's understandable to feel helpless. It's important to take care of yourself too and we're here to support you during this difficult time. Call 1300 000 129 to access the Incolink Family Support Service

Family & Friends Support Service

To access Incolink Family Support Service, call our help line on 1300 000 129.

What to expect when you call:

  • An initial confidential needs assessment over the phone

This process is necessary to establish the appropriate level of support needed. Once the initial assessment is completed, we can;

  • Provide a counsellor to act as a case manager for the family member/s
  • Advise on how to support the addicted family member
  • Help navigate the community health system (if needed)
  • Provide referral pathways to some community health programs
  • Develop an exit strategy for Family Member to continue their Wellbeing / Support Intervention independently of Addicted Loved One Interventions

Information & Resources

For even more fact sheets and resources, the team at have lots of community driven information and resources.

Crystal methamphetamine, or 'ice', is a synthetic drug stimulant and variant of Methamphetamine.

Crystal methamphetamine is one of the most potent varieties of the drug and is usually colourless and odourless. The name ‘ice’ became popular due to the drug’s form of white little ‘crystals’ and glass-like appearance

Find more valuable information and fact sheets at

Signs that someone may be using crystal methamphetamine ('ice') can include:

  • Dilated (enlarged) pupils
  • Increased energy
  • Aggressive behaviour
  • Trembling
  • Complaints of stomach cramps, blurred vision, headaches or dizziness
  • Exhaustion, fatigue or insomnia
  • Irritability and moodiness
  • Reduced appetite or other changes to eating patterns
  • Anxiety symptoms such as panic attacks, dizziness, sweating, dry mouth, muscle aches, headaches and nausea
  • Problems with money, friends, relationships or the law
  • Their ice use is affecting their relationships with friends, family members and colleagues.
  • They are unable to carry out routine responsibilities such as work, school or family time.

Find more valuable information and fact sheets at

The following signs indicate that a person may be on ice:

  • They mention that their ice use is out of control.
  • They are increasing their amount of ice use or seem to be less affected by the same amount.
  • The substance is consumed in larger amounts, or over a longer period of time, than intended.
  • They worry about their ice use.
  • They express a wish to stop using ice, or at least to cut down or control their use.
  • They find it difficult to stop using, or to go without ice.
  • Missing an opportunity to use ice makes them feel anxious or worried.
  • Much of their time is taken up by ice-related activities (for example, obtaining ice, using ice, recovering from its effects).
  • Other social, professional or recreational activities are reduced or completely given up in order to make more time for the drug.

Find more valuable information and fact sheets at

If you’re worried about a loved one who may be using ice, you can get support. It can be difficult to seek help but, in most cases, the sooner you reach out for support, the better.

The Incolink Ice Support Service is available to both individuals and family members simply by calling 1300 000 129.

Starting a Conversation About Ice Use

If you are concerned about a loved one’s crystal methamphetamine ('ice') use, keeping the lines of communication open is an important way of keeping them connected to you, even at the most challenging of times. But, starting this conversation about a loved one's ice use can be tricky. Having that initial conversation may not meet all of your expectations and resolve everything, but it can be critical in setting the scene for further, ongoing conversations in which you are considered a trusted confidant.

Below are some tips about how to prepare for a conversation and what to do during a conversation with someone you suspect is using ice.

Arrange a suitable time to talk where you will have some privacy and won’t be interrupted. You might have to do this in a location that your loved one feels comfortable in, rather than expecting them to come to where you feel comfortable. For some people, talking whilst looking into each other’s faces can feel very confronting, so think about whether you can walk and talk, talk whilst you are driving, or sit side-by side.

Only start the conversation with someone when they are not currently under the influence of drugs. If this is difficult try to pick a time when they seem less intoxicated than others (for example, in the morning). Try to avoid starting conversations when they are on their way out of the house.

It is OK to ask directly about their ice use; but don’t make assumptions that they are using the drug, how often, or why they use it. Use this as an opportunity to find out what it’s like in the life of your loved one. Aim to make the conversation relaxed and give the person a chance to express their views. A good way to start is with something like:

“I’ve noticed a few changes in you lately, and I’m a bit worried that you aren’t all that happy…what’s going on in your life at the moment?”, or

“How are your friends going? …I haven’t seen them in a while”, or

“I haven’t heard you talking much about uni or work at the moment…how’s that going?”

Have some specific examples ready that demonstrate the behaviours/issues that you are worried about, in case you get a “like what?” in response. Choose examples that also demonstrate your suspicions about their ice use.

Find more valuable information and fact sheets at

Resources & Downloads

For information on other services and support programs.