Answering some frequent Dividends questions

Last week, Incolink contacted all members eligible to receive the first dividend payment paid out by the organisation, with around 45,000 members from across the country eligible to receive a payment.

If you did not receive an email from Incolink and believe you are eligible for a dividend, you can fill out the form linked here. Please ensure you have reviewed the eligibility criteria on WorkerLink prior to completing the form.

As our team works tirelessly to ensure our members receive their dividend payments as soon as possible, there are a few frequently asked questions that have emerged from our members since the program was launched.

Incorrect details

We understand that sometimes mistakes happen, and some members have incorrectly inputted their banking details when claiming their dividend. Our team will be contacting members to correct these errors in due time, but due to the volume of claims we are processing, we ask that members wait for us to contact them, rather than calling Incolink.

Claim dates

We understand that there has been a level of confusion regarding the dates members are eligible to claim their dividend. We can confirm that, as per our initial announcement, the provided dates of the 8-15 December were the dates of the rollout of the program. This does not mean these are the only dates within which you can claim. Eligible members are able to claim their dividend whenever is convenient for them, and will remain accessible within WorkerLink until they so choose to claim.

More information regarding our dividend program can be found here.

Pending claims

If you put your details correctly and you still haven’t received your dividend claim, your claim may have been placed into pending review. You can view the status of your claim via ‘My Dividends’ by visiting workerlink.incolink.org.au

This happened for one of two reasons:

• Your identity document verification failed; or
• The information you submitted doesn’t match our system.

There is no need to contact Incolink. Due to the high volume of claims, we are working through all claims in pending review. We will contact you if we need more information.

Closure Dates

Incolink will be closed from 12PM Tuesday 23 December 2025 until 9AM Monday 5 January 2026.

Victorian reception at 1 Pelham Street Carlton will reopen on Monday 12 January 2026

Claims cut off

Redundancy claims

All paper claim forms must be submitted by COB Friday 19 December

All online claims must be submitted by COB Monday 22 December

Dividend claims

Our team is working tirelessly to ensure our members receive their dividend payments as soon as possible. However, we cannot guarantee all claims will be paid before Christmas. Thank you for your patience.