Critical Incident Response Line
Incolink provides dedicated critical incident support for delegates
If you or someone on-site is in imminent risk of harm to yourself or others, please call 000
Dedicated critical incident support for delegates
Delegates can call 0438 482 539
6AM – 6PM, Monday – Sunday If you are a Delegate
What a critical incident is
A critical incident is an event that affects a group of people on or off site that is unexpected, occurs suddenly and has a strong and sudden emotional impact, causing stress and may cause lasting psychological effects.
A critical incident can be:
- Injuries on site
- 'Near miss' on site
- Fatalities on site or off site
- Suicide of a fellow worker
- Suicide of a member of the general public on site
- Traffic accidents on or off site
How the dedicated support line works
When calling CIRL, an Incolink staff member will support you to identify the most appropriate response to the situation. This may involve:
- Bringing a counsellor to site
- Arranging a call back from a counsellor
- Helping to arrange a future counselling appointment
If you want to arrange individual counselling for yourself or someone else, please call 1300 000 129. Consent is required when making an appointment for counselling.
If you or someone on-site is in imminent risk of harm to yourself or others please call 000.
An Incident Response (CIR) worker will determine when it is appropriate for an Incolink representative worker to attend the site with a counsellor.
The below shows the questions we’ll ask and what you can expect in different situations.
When to call
You should reach out to us if you are needing assistance with a fatality (death on or off site), injury (including a medical episode) or near miss (on site).
If you or someone on-site is in imminent risk of harm to yourself or others please call 000.
Support Providers
Add this number to your phone
Scan this QR Code to add the CIRL number to your phone:
