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Incolink

Critical Incident Response Line

Incolink provides dedicated critical incident support for delegates

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If you or someone on-site is in imminent risk of harm to yourself or others, please call 000


Dedicated critical incident support for delegates

Delegates can call 0438 482 539


What a critical incident is

A critical incident is an event that affects a group of people on or off site that is unexpected, occurs suddenly and has a strong and sudden emotional impact, causing stress and may cause lasting psychological effects.

A critical incident can be:

  • Injuries on site
  • 'Near miss' on site
  • Fatalities on site or off site
  • Suicide of a fellow worker
  • Suicide of a member of the general public on site
  • Traffic accidents on or off site

How the dedicated support line works

When calling CIRL, an Incolink staff member will support you to identify the most appropriate response to the situation. This may involve:

  • Bringing a counsellor to site
  • Arranging an immediate call back from a counsellor
  • Helping to arrange a future counselling appointment

If you want to arrange individual counselling for yourself or someone else, please call 1300 000 129.

If you or someone on-site is in imminent risk of harm to yourself or others please call 000.

An Incident Response (CIR) worker will determine when it is appropriate for an Incolink representative worker to attend the site with a counsellor.

The below shows the questions we’ll ask and what you can expect in different situations.

When to call

You should reach out to us if you are needing assistance with a fatality (death on or off site), injury (including a medical episode) or near miss (on site).

If you or someone on-site is in imminent risk of harm to yourself or others please call 000.

Support Providers

Support ProviderContact
Incolink Counselling1300 000 129
DirectLine - Alcohol and drug counselling and referral1800 888 236
Lifeline - Crisis Support13 11 14
Relationships Australia - Support for couples and families1300 364 277
MensLine Australia - Support for men1300 789 978
Beyond Blue - Depression and anxiety support1300 224 636
Suicide Call Back Service1300 659 467
WIRE - Women's Information & Referral Exchange1300 134 130

Add this number to your phone

Scan this QR Code to add the CIRL number to your phone:

Incolink CIRL QR Code