Critical Incident Response Line | Incolink
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Critical Incident Response Line

Incolink provides dedicated critical incident support for the building and construction industry

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If you or someone on-site is in imminent risk of harm to yourself or others, please call 000

What a critical incident is

A critical incident is an event that affects a group of people on or off site that is unexpected, occurs suddenly and has a strong and sudden emotional impact, causing stress and may cause lasting psychological effects.

A critical incident can be:

  • Injuries on site
  • 'Near miss' on site
  • Fatalities on site or off site
  • Suicide of a fellow worker
  • Suicide of a member of the general public on site
  • Traffic accidents on or off site

If you are seeking support, please call our counselling line on 1300 000 129

How the support line works

When calling CIRL, an Incolink staff member will support you to identify the most appropriate response to the situation. This may involve:

  • Bringing a counsellor and mental health educator to site
  • Arranging a call back from a counsellor
  • Helping to arrange a future counselling appointment

If you or someone on-site is in imminent risk of harm to yourself or others please call 000.

The below shows the questions we’ll ask and what you can expect in different situations.

Support Providers

Support ProviderContact
Incolink Counselling1300 000 129
DirectLine - Alcohol and drug counselling and referral1800 888 236
Lifeline - Crisis Support13 11 14
Relationships Australia - Support for couples and families1300 364 277
MensLine Australia - Support for men1300 789 978
Beyond Blue - Depression and anxiety support1300 224 636
Suicide Call Back Service1300 659 467
WIRE - Women's Information & Referral Exchange1300 134 130