Welcome to Incolink's Smartphone App for Incolink worker members.
This service allows you to:

  • check your contribution transactions, balances and claims history within the Incolink funds on your on-line WorkerLink account;
  • update your contact details

WorkerLink is Incolink’s internet-based system for Incolink worker members.
These terms and conditions apply to your use of the Smartphone App (App or the Service) provided by Redundancy Payment Central Fund Ltd. (ACN 007 133 833) trading as Incolink and its associated entities, IPT Agency Co. Ltd (ACN 112 578 588) and IPT Agency Co. (No. 2) Ltd (ACN 114 668 101) (we, us or our). Please read these terms and conditions carefully before using the App, as downloading and installing the App on your Mobile Device is your acceptance of these terms and conditions. In addition, separate terms and conditions govern your use of WorkerLink (whether through the App or otherwise), which you can view on the Incolink website at www.incolink.org.au, and either accept or decline them by clicking on the appropriate button at the end of those terms and conditions. While you may decline them, if you do so, you will not be able to use the WorkerLink service or, as a consequence, the App.

1. Minimum requirements
(a) In order to use the App, you will need an iPhone device running iOS7 or later or a smartphone device running Android 4.0 or later that is enabled for 3G or greater cellular or wireless data internet connection or an equivalent mobile or tablet device (Mobile Device).
(b) You agree that meeting these requirements, which may change from time to time, is your responsibility.

2. Charges
We will not charge you for using the Service. However, you may incur charges from your mobile service provider for downloading and using the Service. Any such charges are your sole responsibility and any matters regarding these charges should be raised with your mobile service provider.

3. Changes to these terms and conditions
(a) We may change these terms and conditions by posting the changes on the Incolink website (www.incolink.org.au) and/or the App. We may, at our discretion, notify you of any such changes by written or electronic notice to you (including via your Mobile Device). You are responsible for informing yourself of any changes by regularly viewing this section of the App or Website. If you access or use the Service after any changes are posted, you are taken to have agreed to those changes.
(b) By installing the App on your Mobile Device, you agree to receive these terms and conditions and any amendments to them electronically via your Mobile Device and understand we will not send you a paper copy.

4. Authority to use
We authorise you to use the App to do all or any of the following:
(a) check your contribution transactions and balances within the Incolink funds;
(b) update your contact details;
(c) request a replacement Incolink member card;
(d) activate your Incolink member card and access other documents and notifications we may be required or choose to give to you in connection with Incolink; and
(e) access or use any other service or facility we may decide to make available from time to time through the App.

5. Availability
While we normally try to make the App available 24 hours a day, we are not liable if for any reason the App is unavailable at any time or for any period. Access to the App may be suspended temporarily and without notice to you in the case of a system failure, required maintenance or repair or for reasons beyond our control.

6. Intellectual property
(a) All content included in or on the App (including, but not limited to, text, design, graphics and code and any arrangement of those things) is owned by or licensed to us and is protected by copyright, trademark, and other laws in Australia and various other countries. The trademarks displayed on the App are owned by or licensed to us, or are otherwise properly used by us, and many of those trademarks are registered in Australia and a number of other countries around the world. We do not grant you any express or implied right to use, reproduce, modify, create derivative works from, upload, transmit or distribute that content, any of those trademarks or any other intellectual property.
(b) You may only view, print and download extracts from the App for your own personal use and not for commercial use. You do not have permission to copy, reproduce, republish, store in or on any public or private electronic retrieval system, up-load, post, communicate, transmit or distribute in any way any of the contents of the App for public or commercial purposes without our prior written consent.

7. Your material and conduct
(a) Subject to any restrictions or limitations set out in our privacy policy (which is available for viewing on the Incolink website at www.incolink.org.au/Privacy-Policy.aspx):
(i) we will be entitled to use any material you transmit or post using the App for the purpose of providing you with services, and any other express or implied purpose for which the material was transmitted or posted; and
(ii) we and our associated entities, insurers, insurance brokers, contractors and other service providers engaged by us will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied in it for any of the purposes referred to in clause 7(a)(i).
(b) You are prohibited from posting or transmitting to or from the App any material:
(i) that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance to, or inconvenience for, us or any other person;
(ii) for which you have not obtained all necessary licences and/or approvals;
(iii) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability or otherwise be contrary to the law of, or infringe the rights of any third party in, any country in the world; or
(iv) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
(c) You agree that you will not use the App or any information obtained as a result of your access the App to contravene any law including, but not limited to, the Fair Work Act 2009 (Cth) and the Fair Work (Building Industry) Act 2012 (Cth) and their respective regulations, as amended or replaced from time to time, or any other industrial instrument applicable to Incolink.
(d) It is our policy to co-operate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of this clause 7 or any law.
(e) You warrant and represent to us that all information given or sent by you or on your behalf to us through the Service is true and correct and is not misleading in any way, whether by inclusion or omission.
(f) You may not misuse the Service (including, without limitation, by hacking).

8. Protection of your WorkerLink account
(a) If your Mobile Device is lost or stolen, is hacked into or you allow others to use it without your supervision, others may be able to use the App to access your WorkerLink account and do any of the things the App is designed for (refer to the beginning of these terms and conditions and clause 4). To minimise the risk of unauthorised use of the App (and your WorkerLink account through the App), you agree you will:
(i) not leave your Mobile Device unattended;
(ii) lock your Mobile Device or take other steps necessary to stop unauthorised use of the App installed on your Mobile Device;
(iii) notify us immediately if your Mobile Device is lost or stolen;
(iv) only install approved applications on your Mobile Device; and
(v) not override the software lockdown on your Mobile Device (eg, jailbreak your Mobile Device).
(b) When you access WorkerLink via the App for the first time you will be required to insert your Incolink Member Number, set up an account by entering your personal details and select a password of your own choice. You must keep your password secure and confidential. You agree that you will not share your password and other login details with anyone. You alone are responsible for any unauthorised use of the Service as a result of you disclosing your password, or of any breach of security within any computer or other system you use to access the Service.
(c) You are responsible for preventing any unauthorised use of, or access to, your account within WorkerLink whilst using the App. If you become aware of any unauthorised use of your account or the Services you must contact us immediately.
(d) You agree to notify us (through the Service or by e-mail) of any address changes including your email address to ensure we maintain correct information for your account.

9. Privacy
(a) All personal information that you supply in connection with the App will be collected, used, disclosed and managed by us according to the Privacy Act 1988 (Cth) and the terms of our privacy policy, a copy of which is available at http://www.incolink.org.au/Privacy-Policy.aspx. We may collect, use and disclose your personal information (such as your name, Incolink member number, and your date of birth) to supply our services to you. In addition, in order to operate the redundancy funds, portable sick leave funds and income protection funds managed by Incolink, and to ensure that the purposes of the funds can be fulfilled, we may disclose personal information about you to third parties including (but not limited to):
• principal contractors on building sites;
• union representatives (including job stewards);
• employer association representatives;
• insurers (and their claims handling agents);
• employer members of Incolink;
• Government bodies including, but not limited to, Centrelink and the Child Support Agency; and
• third party service providers including, but not limited to, printing companies and document disposal agencies.
If you do not provide your personal information to us, you will not be able to use the App and we may be unable to provide our services to you.
(b) By accepting these terms and conditions, you consent to Incolink collecting, using and disclosing your personal information in accordance with our privacy policy. In addition, you consent to Incolink disclosing your personal information to third parties, including those parties listed above.
(c) Please see our privacy policy (at http://www.incolink.org.au/Privacy-Policy.aspx), which sets out how you may access and correct your personal information and how to lodge a privacy related complaint.

10. Termination
We may terminate your access to the App at any time without notice including, without limitation, if we believe that:
(a) your use of the App is inappropriate;
(b) your use of the App is in breach of any law; or
(c) you have not complied with any of these terms and conditions.

11. Disclaimer
(a) The contents of the App (and of any service accessed via use of the App) are intended to provide general information only and are not to be relied on by you, or for any particular purpose. We do not give any financial product advice through the Service, and no information or material given through or posted on the Service is to be construed as financial product advice. To the extent the Service may relate to financial products, we recommend you obtain your own financial product advice from an independent person who is licensed by the Australian Securities and Investments Commission (ASIC) to give such advice in respect of those financial products before you make any decision in relation to them.
(b) While we try to ensure that the information we post on, or which is able to be accessed via, the App is correct, we do not warrant the accuracy, currency, completeness or usefulness of that information.
(c) Without limiting the generality of clause 10(b) the results of your use of any calculators on the Service are estimates or simulations only and are neither quotes nor forecasts or assurances of the amount of any future benefits or payouts to which you, your dependants or legal personal representative may become entitled. They are not binding on us.

12. Exclusion and limitation of our liability
(a) You expressly agree that use of this App and WorkerLink is at your sole risk.
(b) All services and information provided on this App (including the Services) are provided on an "as is" basis. We exclude all warranties and guarantees in connection with the Website, the Service and your use of them. For the avoidance of doubt, this exclusion includes an exclusion of:
(i) all conditions and warranties implied by custom, the general law or statute, and for loss or damage suffered by you in connection with:
(A) the use, inability to use or the results of use of the Service, the Website or of any websites linked to the Website or the material on such websites; or
(B) viruses that may infect your phone or tablet, software, data or other property on account of your access to, use of, or browsing or using the Service or the App or any websites linked to the App, or your downloading of any material from the App, Website or any websites linked to the Website; and
(ii) any loss, cost, expense, damages or liability, including but not limited to loss of data, loss of income or any other direct, indirect, special or consequential loss or damage, whether arising from negligence, breach of contract or otherwise and whether foreseeable or not, suffered or incurred by you or any other person in connection with any of the matters or circumstances described in clause 11(b)(i), except for any warranties or guarantees, or any such loss, cost, expense, damages or liability, which may not be excluded by force of the Competition and Consumer Act 2010 (Cth) or similar legislative provision.
(c) Our liability under any guarantee, condition or warranty implied or stipulated by the Competition and Consumer Act 2010 (Cth) or similar legislative provision which may not be excluded but which may be limited in any of the following ways, is limited at our option to:
(i) in the case of goods supplied by us:
(A) the replacement of goods or the supply of equivalent goods;
(B) the repair of goods; or
(C) the refund of the price paid by you for goods; or
(ii) in the case of services supplied by us (including the provision or as part of the App or the Services):
(A) the supply by us of the services again; or
(B) the refund of the price paid by you for the services.

13. Release and indemnity
To the maximum extent permitted by law, you hereby:
(a) release and forever discharge us and our officers, employees, agents and contractors from any and all claims, actions, disputes, demands, proceedings, accounts, interest, costs (whether or not the subject of a court order), expenses and liabilities of whatever nature and however arising which you may now have or at any time thereafter might have or, but for these terms and conditions, might have had against us or our officers, employees, agents or contractors arising out of or in any way connected with or incidental to:
(i) the use or misuse of the App, our website or WorkerLink; or
(ii) any access to your WorkerLink account (including in relation to any communication which you upload to, or download from, the Service);
(b) covenant in favour of us and our officers, employees, agents and contractors not to bring or pursue, procure that a third party bring or pursue, provide financial support for or otherwise support any claim, action, dispute, demand or proceeding in any court or tribunal in respect of any matter which is the subject of a release under clause 12(a); and
(c) irrevocably indemnify us and our officers, employees, agents and contractors against any claim, liability, loss or expense arising out of or in any way connected with or incidental to:
(i) the use or misuse of the App or WorkerLink or any access to your WorkerLink account by you or which is authorised, enabled or facilitated by you; and
(ii) any breach of any of these terms and conditions by you.

14. Website Links
Links to third party websites on the App are provided solely for your convenience. If you use these links, you leave the App. We have not reviewed all of these third party websites and do not control, and are not responsible for, these websites or their content or availability. We therefore do not endorse or make any representations about them or any material found there or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

15. Conflicts with Incolink website
If there is any inconsistency or conflict between any of these terms and conditions and anything stated in our website, unless expressly stated otherwise, these terms and conditions prevail to the extent of the inconsistency or conflict.

16. Notification of breach of terms and conditions
You agree to notify us (through the Service or by e-mail) immediately upon becoming aware that any of these terms and conditions have been breached in respect of your WorkerLink account.

17. Unenforceable terms
If any provision of these terms and conditions is held by a court to be invalid or unenforceable, the invalidity or unenforceability will not affect the balance of these terms and conditions.

18. Governing law and jurisdiction
These terms and conditions are governed by the laws of Victoria, Australia. We and you submit to the exclusive jurisdiction of the courts exercising jurisdiction there.