Cooke & Dowsett Employee Assistance Program

Incolink Assist is the proud employee assistance program partner for Cooke & Dowsett

All Cooke & Dowsett corporate staff, and immediate family over 18 years old, are eligible to access confidential counselling services provided by Incolink Assist. This is available by phone or skype.

This service is available for all staff. Call 1300 415 447 to speak with a member of our support team.

An Employee Assistance Program (EAP) provides eligible employees with confidential counselling and support paid for by their employer.

We know that a broad range of issues can impact our workforce even at the best of times - relationship stress, alcohol and drug issues as well as financial and work-related stress.

We are very proud to partner with Incolink Assist to provide our Employee Assistance Program (EAP). Incolink is the safety net for the building and construction industry and has been providing counselling and support services for over 30 years.

At Cooke & Dowsett Plumbing Group (CDPG), we care about our people and aim to provide a healthy workplace, where our team are engaged, happier and healthier.

Our EAP is designed to enhance the emotional, mental and general wellbeing of our team.

Our EAP is a free, short term and strictly confidential counselling service delivered through an independent provider, Incolink.

Our EAP offers counselling support to:

  • all employees
  • Immediate family members

To access this confidential service please call 1300 415 447.

Appointments can be booked at a time and location that works for you, over the phone or via Zoom meeting.

We all need some extra support from time to time. Working with an experienced professional can help you to develop tailored strategies to help enhance your wellbeing – both in and outside of work.

You can discuss any matter you wish with our counsellors. Some of the issues people commonly discuss with Incolink counsellors include:

  • Depression or anxiety
  • Relationship issues
  • Alcohol, drug or gambling related harm
  • Workplace changes or stress
  • Financial stress


There are strict confidentiality protocols in which no employee details are released to the Cooke & Dowsett.

No identifiable details are provided to Management.

Our partner, Incolink, will advise Cooke & Dowsett of high level data, including utilisation rates of all services offered and provide a summary analysis of all access.

This data helps us to ensure that we are providing the best support for our team and if there are any gaps in support that we may need to address.

If you access the EAP counselling service outside of work hours or during leave, you do not have to tell your Manager.

Experienced psychologists and social workers (with a minimum of five years of professional experience) deliver the service through our independent provider, Incolink.

General questions about our EAP and other support services available to our team can be directed to:

Jo Bomm, People & Culture Manager, in person or through email